How can we help?

We're a small team that responds fast. Most questions are answered within a few hours.

Fax delivery issue

Fax stuck in "sending" or marked failed? Include your fax ID and we'll look it up.

Billing or refund

Charged but fax failed, or need a refund? We make it right — usually within 24 hours.

How it works

Questions about file formats, page limits, fax numbers, or the delivery process.

Email support

Send us an email and include as much context as possible — your fax ID, the recipient number, and a description of the issue. We'll reply promptly.

Response time: We typically reply within a few hours on weekdays. Weekend responses may take slightly longer.

Check your fax status page — we update it in real time as the fax transmits.
If a fax fails, your credit is automatically restored to your account.
One-time fax refund? Email us with your Stripe payment ID and we'll process it.
Faxes typically complete within 1–3 minutes. If it's been longer, something may have gone wrong — email us.